Ordering, Return Policy

Warranty Coverage begins based on sales record date per specifications below, and as outlined in equipment documentation.

Spray Tanning Solutions, Skin care or Prep items, Cosmetics, Equipment Cleaners:
Not eligible for return, refund, exchange (opened or unopened)

We cannot guarantee individual results as personal skin type and many conditions and application techniques can affect the outcome of the developed color, fade and wear. Examples: individual allergies, medications, women’s cycles, hormonal changes, life changes (stress), skin preparation, product depth used, product amount applied, wear time before showering, client applied lotions, scrubs, environmental changes, life style habits etc. Our excellent feedback should assure you that we provide a consistent, fresh and quality product that our many repeat clients find satisfactory.

These items are not eligible for return if you ordered the wrong item. Cosmetic product integrity cannot be guaranteed by us, once it leaves our facility, therefore we are unable to resell these items, and must dispose of them for safety reasons.

Equipment and Supplies: All Spray Tan Equipment (Sprayer Units) have a 14 day return window. You may try or test your item, but it must be returned undamaged, unbroken, unabused, in new original condition. All components and parts must be included in the return package. A restock fee of 25% will be deducted from all returns.

If you are returning equipment that included cosmetic samples, please read below.
DO NOT return solutions or sample packages of cosmetic products, You may keep them or dispose of them. They can leak in shipping and cause damage to the equipment.

All items must be post marked within 14 days of your delivery date, NOT YOUR PURCHASE DATE.A refund will be issued minus actual shipping costs incurred by Tampa Bay Tan. Buyer responsible for return shipping costs, customs, and or brokerage or other fees. A 25% restock fee will be charged on all returns.

No returns after 14 days accepted, only replacement/repair for warranty issues. NO EXCEPTIONS.
All returns must have a copy of the sales invoice, an RMA form with a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. Repairs not related to warranty coverage will be charged service fees, and or parts fees, based on technical evaluation. No exceptions.

Pop Up Spray Tan Tents: Item may be returned within 14 days if in unused, complete, new original condition. Original and Return postage and fees (both ways) will be the responsibility of the purchaser and will not be part of any refund amount. No exceptions. We will replace a defective item 1 (one) time within 30 days of buyers delivery date.
Tent and bag must be returned to shippers location. Shipping cost of the original and replacement unit will be the responsibility of the customer and must be paid prior to the replacement unit being shipped.

Disposable items: (skin or breathing protective products, applicators, sticky feet, nasal filters, gloves, mitts, sponges) Item may be returned within 14 days if in unused, unopened, new original condition in original package. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. No exceptions. A 25% restock fee will be deducted from refunds.

Used or opened items cannot be returned for safety, hygienic reason.

Shipping Refunds: We regret that we are unable to refund your original shipping charges unless the return, mis-delivery, or delay was a result of our error. Customs fees, brokerages, or other shipping related fees are the responsibility of the buyer. We are unable to refund any shipping cost we incurred including items shipped free, as we incurred a cost to ship your items. Refunds will be calculated minus the actual cost of shipping. We will be happy to provide proof of any shipping cost that are deducted.

We strive to give great service before, during and after the sale. If you have issue, please give us the opportunity to resolve it .

ALL RETURNS MUST INCLUDE A COPY OF YOUR SALES RECEIPT,  OR RETURN MERCHANDISE FORM (RMA) AND A BRIEF EXPLANATION AS TO WHY YOU ARE RETURNING THE ITEM. WHEN YOU RETURN AN ITEM, PLEASE EMAIL US THE TRACKING # SO WE CAN PROPERLY HANDLE YOUR REFUND OR REPAIR

Please ship all returned items using a shipping service with a verifiable tracking number, UPS is preferred. Please obtain the tracking number and send it to us once your return is in route. You are responsible for the item until it is delivered to us. Please pack items carefully in original packing box with packing materials to prevent breakage.

Broken, non-working or damaged items, or those missing parts, are not eligible for refund. Please be sure to include all parts and components. (except cosmetics samples pack)

Please email help@tampabaytan.com for an RMA form

Tampa Bay Tan
Attn: Returns Dept
11920 31st Ct N
St.Petersburg, Fla 33716

Failure to follow requested return steps above will prevent proper credit, and create delays.

Once your item is received by us it will be checked by our staff, so please allow two business days for refunds to be processed.