Ordering and Return Policy

Yes we do offer PayPal as a payment option. Many of our clients prefer PayPal as a quick way to checkout as you don’t have to enter in your payment information every time you order. PayPal is one of the most secure ways to purchase on the internet today and we highly recommend them as a payment method.
Once you click the SUBMIT button in the payment area, your payment is immediately processed.

All orders are processed through our automated website. We use a 128 bit encrypted payment gateway  for all Credit Card payments. Paypal orders are processed through PayPal’s secure encrypted banking system.

None of your credit card or payment info is stored on our site. Neither we, nor anyone, else has access to your credit card or payment information.

We cannot view, nor do we have access to, or keep, any credit card or payment information on file.

When you pay by credit card you leave our site for a brief moment and are forwarded to YourPay Connects secure banking site to process the financial portion of your transaction.

When paying via Paypal, you leave our site briefly to allow your payment information to be processed through Paypals secure banking system. We do not keep your paypal information on file.

After making payment, you will then be transferred back to our site for your receipt information

Once you click the SUBMIT button in the payment area, your payment is immediately processed.

If you receive an email, or review your order information, and observe it is in pending status, this means the payment method you have chosen did not process correctly.

Log In to your account and look up your order #. If it is “pending” than your order did not process and will not ship.

Click on the order # in your order history and confirm all the Credit Card/payment and Billing Address info is correct. Please resubmit your payment

After you have tried this , if you still have trouble, lease contact your Credit card company to confirm that funds are available for use, with no security hold in place.

ALL ORDERS THAT ARE IN A PENDING STATUS FOR MORE THAN 48 HOURS,
EXCEPT E-CHECKS, WILL BE PURGED FROM THE SYSTEM.

If you still have a problem, after confirming payment information is correct, and have contacting your financial institute, and still need help, please contact us at help@tampabaytan.com

When you place an order on Tampa Bay Tan, you will receive multiple e-mails confirming your order. You will know that your order is completed and will be processed for shipping when you receive all the conformation e-mails.

Below is a sample of the first e-mail you will receive:

7/9/2006
Dear John Smith,
This is to confirm that you recently saved the following order in our store:
Order Number: VRC-9999
Order Total: $159.49
Payment Type: Credit Card
As soon as payment has been received and verified, your Order Status will be revised to ‘Paid’. You can track your Order Status by logging on to your ‘Account’.
If you have any questions regarding your order, please contact us via email at sales@tampabaytan.com.
Regards
Tampa Bay Tan

The second e-mail you will receive will be confirming your paid order:

Dear John Smith,
Your Order Status was revised to: Paid
—————————————————–
Name: John Smith
Order Number: VRC-9999
Order Date: 7/9/2006
Order Total: $159.49
—————————————————–
Thank you for your support.
Tampa Bay Tan

IF YOU DO NOT RECEIVE THIS SECOND E-MAIL THERE MAYBE A PROBLEM WITH THE WAY YOU SUBMITTED YOUR ORDER.

 

The last e-mail you will receive will be your shipment details:

Your tampabaytan.com order status has been changed to SHIPPED.
It was shipped by: UPS
Your tracking number is 1ZV5231521456.
Please visit http://www.ups.com to track your shipment.
Thank You, Tampa Bay Tan

Please make sure sales@tampabaytan.com and help@tampabaytan.com are on your “safe senders list” so your notification
E-mails don’t end up in Spam or Junk e-mail folders.

Your complete order history is kept in your account history for as long as you maintain an active account.

All Major Credit Cards Accepted
PayPal is accepted and preferred. You can use any major credit card with or without a current PayPal account in a few easy steps.
PayPal eChecks take 5-7 days to clear, items will be shipped only after clearance.
COD accepted for USA delivered orders. Additional charges apply.
When you are placing an order, during the checkout process, you will see a screen appear with all your address information (shipping , delivery, etc) on that screen, below the GENERAL INFORMATION area (where your name, email address and password are listed) you will see a PAYMENT category. You can change your payment method there.

We do not save credit card information on file. To add a different credit card number, simply proceed through the Payment process, and enter the new card number, expiration date, and security code on the checkout screen.

For the security of all our customers, we do not save or keep any payment or credit card information on file.

You will need to manually reenter all payment information, when you place a current or future order.

We are unable to process a card unless you verbally provide the information to us via phone, send it to us on email, or manually enter it on the order pages within the secure payment area of our website, or within Paypal’s secure site.

We do not personally “see”, or have access to any of your credit card or Paypal payment information, unless your verbally provide it to us on the phone, or send it to use on email.

Equipment Items Are Eligible for a 14 day refund from Delivery Date, per specifications below.

Warranty Coverage begins based on sales record date per specifications below, and as outlined in equipment documentation.

Spray Tanning Solutions, Skin care or Prep items, Cosmetics, Equipment Cleaners:
Not eligible for return, refund, exchange (opened or unopened)

We cannot guarantee individual results as personal skin type and many conditions and application techniques can affect the outcome of the developed color, fade and wear. Examples: individual allergies, medications, women’s cycles, hormonal changes, life changes (stress), skin preparation, product depth used, product amount applied, wear time before showering, client applied lotions, scrubs, environmental changes, life style habits etc. Our excellent feedback should assure you that we provide a consistent, fresh and quality product that our many repeat clients find satisfactory.

These items are not eligible for return if you ordered the wrong item. Cosmetic product integrity cannot be guaranteed by us, once it leaves our facility, therefore we are unable to resell these items, and must dispose of them for safety reasons.

Equipment and Supplies: All Spray Tan Equipment (Sprayer Units) have a 14 day return window. You may try or test your item, but it must be returned undamaged, unbroken, unabused, in new original condition. All components and parts must be included in the return package. A restock fee of 25% will be deducted from all returns.

If you are returning equipment that included cosmetic samples, please read below.
DO NOT return solutions or sample packages of cosmetic products, You may keep them or dispose of them. They can leak in shipping and cause damage to the equipment.

All items must be post marked within 14 days of your delivery date, NOT YOUR PURCHASE DATE.A refund will be issued minus actual shipping costs incurred by Tampa Bay Tan. Buyer responsible for return shipping costs, customs, and or brokerage or other fees. A 25% restock fee will be charged on all returns.

No returns after 14 days accepted, only replacement/repair for warranty issues. NO EXCEPTIONS.
All returns must have a copy of the sales invoice, an RMA form with a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. Repairs not related to warranty coverage will be charged service fees, and or parts fees, based on technical evaluation. No exceptions.

Pop Up Spray Tan Tents: Item may be returned within 14 days if in unused, complete, new original condition. Original and Return postage and fees (both ways) will be the responsibility of the purchaser and will not be part of any refund amount. No exceptions. We will replace a defective item 1 (one) time within 30 days of buyers delivery date.
Tent and bag must be returned to shippers location. Shipping cost of the original and replacement unit will be the responsibility of the customer and must be paid prior to the replacement unit being shipped.

Disposable items: (skin or breathing protective products, applicators, sticky feet, nasal filters, gloves, mitts, sponges) Item may be returned within 14 days if in unused, unopened, new original condition in original package. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. No exceptions. A 25% restock fee will be deducted from refunds.

Used or opened items cannot be returned for safety, hygienic reason.

Shipping Refunds: We regret that we are unable to refund your original shipping charges unless the return, mis-delivery, or delay was a result of our error. Customs fees, brokerages, or other shipping related fees are the responsibility of the buyer. We are unable to refund any shipping cost we incurred including items shipped free, as we incurred a cost to ship your items. Refunds will be calculated minus the actual cost of shipping. We will be happy to provide proof of any shipping cost that are deducted.

We strive to give great service before, during and after the sale. If you have issue, please give us the opportunity to resolve it .

ALL RETURNS MUST INCLUDE A COPY OF YOUR SALES RECEIPT,  OR RETURN MERCHANDISE FORM (RMA) AND A BRIEF EXPLANATION AS TO WHY YOU ARE RETURNING THE ITEM. WHEN YOU RETURN AN ITEM, PLEASE EMAIL US THE TRACKING # SO WE CAN PROPERLY HANDLE YOUR REFUND OR REPAIR

Please ship all returned items using a shipping service with a verifiable tracking number, UPS is preferred. Please obtain the tracking number and send it to us once your return is in route. You are responsible for the item until it is delivered to us. Please pack items carefully in original packing box with packing materials to prevent breakage.

Broken, non-working or damaged items, or those missing parts, are not eligible for refund. Please be sure to include all parts and components. (except cosmetics samples pack)

Please email help@tampabaytan.com for an RMA form

Tampa Bay Tan
Attn: Returns Dept
11920 31st Ct N
St.Petersburg, Fla 33716

Failure to follow requested return steps above will prevent proper credit, and create delays.

Once your item is received by us it will be checked by our staff, so please allow two business days for refunds to be processed.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Your information will be held with the utmost care and will not be used in ways that you have not consented to. We do not share this information outside of Tampa Bay Tan.
We endeavor, if possible, to ship all orders for items stocked in our Florida warehouse out on the same business day of placement.
Orders must be placed before 2:00 PM EST.

Cancellation requests must be received within one hours after the order was placed, and before 2 PM EST, even if the order was placed after store hours.

Though we will make every effort to assist you, orders are constantly being sent to processing, 24/7. We have multiple UPS package pickups throughout the day.

Due to our high volume of orders, we cannot guarantee that we are able to stop the ordering process.

We cannot make add-ons or changes to an order once it is placed, because shipping charges are applied automatically at checkout, based on product weight, packages size, and delivery location.

For fastest response please contact us via email.

We do not charge sales tax.

Customer will be responsible for any duties, VAT, import fees, or customs related charges per your countries requirements. Florida Residents will be charged sales tax.

We do not have a minimum order requirement
After you place your order, we process you payment, package your order, and prepare your package for shipment.

Please allow 24-48 business day hours for order processing if your order is placed Sunday-Thursday. Please allow 48-72 hours for order processing if your order was placed on Friday-Saturday.

Once your order ships, you will receive an email with tracking information. You can also log into your account online to retrieve your tracking information.

Feel free to contact us on email at help@tampabaytan.com if you have not received tracking information within 72 hours of your order. We will be happy to check on your order personally!

Please contact us via email with you order number, and the full name used to place your order and we will assist you.

We are not liable for any shipping related damage or loss of order. We will however, work with you and the shipper to make certain that you receive your order as soon as possible.

When you place your order, or request account information, a confirmation email is sent to the email address you provide. If you do not immediately receive this email, your email may be getting blocked by your computer, email software or your internet provider.

We want to keep you up to date and be able to communicate with you, we will use email to contact you, in most cases.

To ensure your receive our communications, please do one of the following:

1. Add the email sales@tampabaytan.com, and help@tampabaytan.com ,  to your safe list, white list etc..
2. Check your junk, bulk or spam folder.
3. Disable the spam filter on your computer.

If after trying these three, and you still have not received our email, please contact us on email help@tampabaytan.com. Please provide the name you used when placing your order, and we will be happy to resend the email.

Please make sure all our emails, including the “help” address are not being blocked by your spam filter. We replay to all emails which we receive within 24 hours on business days.

If you donot receive a reply, we did not receive your email. Please resend.

Shipping costs are applied at checkout, based on package size, product weight, delivery location, and shipping speed chosen.

We do not use flat rate shipping.

You can obtain a shipping estimate on our web site. Add all items to your shopping cart, and click on the ESTIMATE button, this will provide the shipping options and costs for your product choices.

Free Shipping is avaiable through the TBT Pros program for qualifying Industry Pros, or Facebook Friends program. Minimum purchase amount is $149.99, after all discounts. You must select FREE SHIP option on the shipping checkout screen while completeing your order, before making payment

Shipping costs are based on products purchased, package size, delivery location and shipping speed used.

To obtain a shipping estimate, add all required items to your shopping cart, and click the ESTIMATE button in the shopping cart. This will provide a shipping estimate based on your location.