Shipping

All shipping rates are “real cost” rates provided by UPS and the USPS. At checkout you will be given the option to choose many different shipping methods. All rates are quoted using the origin zip code and yours. You pay the actual rate quoted by the service you choose.

Please be aware, Tanning Equipment only ships via UPS for most locations, Express Mail International for Worldwide locations. Please do not choose the USPS for USA based delivery as this will only delay the shipping of your item.

How long will it take to get my order?

All of our products, with a few exceptions, ship direct from our Florida warehouse location. To assist you in determining transit time you will find the below information helpful.

Maximist systems and parts, will ship from our Florida Warehouse. They will normally ship within 1-2 business days of order payment.

Airbrush Tanning Solutions, Body care products, tents and accessories ship from our Florida warehouse. They will normally ship within 1-2 business days of order payment.

If using UPS Ground or any expedited service such at 2-3 days delivery, please add 1-2 extra business days onto your delivery estimates, for dispatch days.
Delivery services do not count the dispatch/process days as part of their shipping time frame. Estimates are in transit time only. Order must be placed before 2:00 PM, EST.

Orders using overnight shipping/Next Day arrival must be placed by 1:30 PM, EST for next business day delivery.

Counted shipping days do not include holidays, or weekends, only business days.

Orders must be placed by 2:00 PM EST for UPS shipment pickup on that day. Postal shipments will go out the next business day.

See map below for UPS Ground Shipping Estimates. (these are estimates only)
Add 1-2 business days, for warehouse pickup, to these estimates from our Florida location (shipping days are business days only)

ups-map

Please understand that Tampa Bay Tan can not be responsible for the actual shipping times from UPS or the postal service.

We ship worldwide to most locations excluding Germany and Uruguay due to continual problems related to damaged and lost deliveries.
After you place your order, we process you payment, package your order, and prepare your package for shipment.

Please allow 24-48 business day hours for order processing if your order is placed Sunday-Thursday. Please allow 48-72 hours for order processing if your order was placed on Friday-Saturday.

Once your order ships, you will receive an email with tracking information. You can also log into your account online to retrieve your tracking information.

Feel free to contact us on email at help@tampabaytan.com if you have not received tracking information within 72 hours of your order. We will be happy to check on your order personally!

Please email help@tampabaytan.com with you order number, and the full name used to place your order and we will assist you.

We are not liable for any shipping related damage or loss of order. We will however, work with you and the shipper to make certain that you receive your order as soon as possible.

Some items do ship postal.
Incorrect or incomplete address information provided at checkout will cause shipping delays and mis-deliveries. Please include all needed information including apartment and suite numbers.

If your item has already shipped, but has not been delivered we MAY be able to reroute your shipment. Please contact us as soon as possible via email with your order number and full name, and we will assist you.

There is a fee of approximately $12.00 per box assessed by the delivery company to reroute a package, this must be paid before we can issue a redelivery directive.

If an item is returned to us, due to incorrect or incomplete address information provided during order placement, customer will be responsible for additional delivery fees to reship the item(s).

If the item was correctly addressed, but lost or misdelivered, please contact us for assistance.

Shipping estimates below are UPS “in transit” times only, and do not include, delivery service pickup day, and/or 24-48 hour business day processing time at the Florida warehouse.

Orders must be paid for by 2:00 PM, EST, or they will be processed the next business day. 1:30 PM , EST for Express shipping options.

Please understand that Tampa Bay Tan can not be responsible for the actual shipping times from carrier service.

The shipping times below are the UPS advertised estimates, for all 50 states and Puerto Rico. Alaska and Hawaii may require additional transit times of 10 to 12 days. USPS orders ship the next business day, after order payment.

Please add 1-2 business days, to below estimates for warehouse pickup/process time.

UPS Ground. Shipping estimate 1-7 business days, after pickup date. (detailed state shipping map HERE)

UPS 3 Day Select. Shipping estimate 3-5 business days, delivery normally by end of 3rd business day, after pickup date. May require a signature upon delivery.

UPS 2nd Day Air. Shipping estimate 2-3 business days, delivery normally by end of second business day, after pickup date. May require a signature upon delivery.

UPS Next Day Air Saver. Next business day delivery by end of day. Delivery between 10:30 – 4:30 depending on location. May require a signature upon delivery.

UPS Next Day Air. Delivery estimate next business day by 10:30 to end of day. Not available in all destinations. May require a signature upon delivery

UPS Next Day Air Early AM. Shipping estimate delivery on next business day, delivery by 8-10 AM, depending on location. May require a signature upon delivery

Holidays and weekends are not considered business days. Weekend delivery available in limited locations, will require additional fees. Please email us for estimate.

Incorrect or incomplete address information will cause shipping delays and mis-deliveries. If an item is returned due to incorrect or incomplete address information, customer will be responsible for additional delivery fees to reship the item (s).

Free shipping is available for pro account orders over $149.99 before any discounts are applied.

Shipping costs are based on products purchased, package size, delivery location and shipping speed used.

To obtain a shipping estimate, add all required items to your shopping cart, and click the ESTIMATE button in the shopping cart. This will provide a shipping estimate based on your location.

Shipping estimates below are UPS “in transit” times only, and do not include, delivery service pickup day, and/or 24-48 hour business day processing time at the Florida warehouse.
Apollo orders may take 3-10 business day processing time.

Orders must be paid for by 2:00 PM, EST, or they will be processed the next business day. 1:30 PM, EST for Express shipping options.

Please understand that Tampa Bay Tan can not be responsible for the actual shipping times from carrier service.

The shipping times below are the UPS advertised estimates, for all 50 states and Puerto Rico. Alaska and Hawaii may require additional transit times of 10 to 12 days. USPS orders ship the next business day, after order payment.

Please add 1-2 business days, to below estimates for warehouse pickup/process time.

UPS Ground. Shipping estimate 1-7 business days, after pickup date. (detailed state shipping map HERE)

UPS 3 Day Select. Shipping estimate 3-5 business days, delivery normally by end of 3rd business day, after pickup date. May require a signature upon delivery.

UPS 2nd Day Air. Shipping estimate 2-3 business days, delivery normally by end of second business day, after pickup date. May require a signature upon delivery.

UPS Next Day Air Saver. Next business day delivery by end of day. Delivery between 10:30 – 4:30 depending on location. May require a signature upon delivery.

UPS Next Day Air. Delivery estimate next business day by 10:30 to end of day. Not available in all destinations. May require a signature upon delivery

UPS Next Day Air Early AM. Shipping estimate delivery on next business day, delivery by 8-10 AM, depending on location. May require a signature upon delivery

Holidays and weekends are not considered business days. Weekend delivery available in limited locations, will require additional fees. Please email us for estimate.

Incorrect or incomplete address information will cause shipping delays and mis-deliveries. If an item is returned due to incorrect or incomplete address information, customer will be responsible for additional delivery fees to reship the item (s).

We do not pay fees assessed for Duties, customs, Broker fees,Taxes, VAT, or any other fees related to importing our products into your country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be.

Please contact your local Customs Services, and Shipping company to understand the rates that will apply to your product shipments. We do not have information on the rate for your location.

All of our products, with a few exceptions, ship direct from our Florida warehouse location. To assist you in determining transit time you will find the below information helpful.

Maximist systems and parts made by Earlex, will ship from our Florida Warehouse. They will normally ship within 1-2 business days of order payment.

Airbrush Tanning Solutions, Body care products, tents and accessories ship from our Florida warehouse. They will normally ship within 1-2 business days of order payment.

Delivery services estimates do not count the processing or dispatch days as part of their shipping time frame. Estimates are in transit time only.
Counted shipping days do not include holidays, or weekends, only business days.

Orders must be placed by 2:00 PM EST for UPS shipment pickup on that day. 1:30 PM, EST for all express or air shipping options. Postal shipments will go out the next business day.

Normally the solution is not damaged by freezing.

Please thaw solution on the counter, indoors at a normal room temperature. Shake after product is completely thawed. Solution integrity should not be effected.

DO NOT USE HEAT OF ANY TYPE OR A MICROWAVE OVEN TO THAW!

Heat and microwaving WILL damage solution product.